Consumer Access Strategy & Implementation

From innovation to transformation

Chartis has delivered groundbreaking solutions to improve the consumer access experience for the last two decades. We offer a comprehensive set of innovative solutions—from fully integrated digital solutions to optimizing foundational competencies required to succeed. Our approach to access experience transformation is anchored in design thinking to capture the consumers’ needs and preferences, which leads to sustained, superior performance.

Related insights

More Consumer Access Insights

Hospital meets home: How Virtua Health stood up an agile hospital at home program

Chartis helped Virtua Health develop and implement a home health strategy that ultimately led to greater patient satisfaction while presenting financial and operational solutions.

How to meet consumers’ diverse preferences: Implications for access from our national consumer survey

Consumers’ responses underscore how to build a stronger access function that generates demand, provides excellent service, and deploys the provider care supply. We discuss four key takeaways.

From disjointed to refreshingly easy: Realizing competitive advantage through transformed consumer access

We helped a suburban health system get more patients seen more quickly through transformed consumer access.

Our solutions

Meet our Consumer Access Strategy & Implementation leaders

Melissa McCain

Senior Partner

Melissa McCain is a Senior Partner in Clinical Transformation and co-leads the Consumer Access practice. For more than 20 years, Melissa has advised leading national and regional health systems and academic medical centers.

Mike D'Olio

Senior Partner

Mike D'Olio is a Senior Partner in Clinical Transformation and co-leads the Consumer Access practice. Mike has over 30 years of healthcare consulting and hospital management experience with leading health systems and academic medical centers nationwide.

Tom Kiesau

Chief Innovation Officer and Leader, Digital & Technology Transformation

Tom Kiesau serves as the firm's Chief Innovation Officer and co-leads the Digital & Technology Transformation Line of Business. Prior to assuming leadership of Digital & Technology Transformation, he led the firm’s Strategy practice. He specializes in the areas of: digital transformation, enterprise strategic planning, clinical partnership development, next-generation service line growth strategy, and economic alignment.

Prashant Karamchandani

Senior Partner

Prashant Karamchandani is a Senior Partner in Financial Transformation and co-leads the Revenue Cycle Transformation practice. He brings more than 19 years of experience in revenue cycle, strategic planning, business intelligence, technology, and healthcare consulting.

Ryan Bertram

Partner

Ryan Bertram is a Partner in Digital & Technology Transformation and co-leads the Clinical Technology Innovation practice. He has led engagements across strategic planning, digital transformation, organizational alignment, mergers and acquisitions, and more.

Sue Fletcher, RN

Partner

Sue Fletcher, RN, is a Partner in Clinical Transformation and leads the High Performing Medical Group practice. She has over ten years of healthcare management consulting experience advising community and academic health systems on various strategic planning and performance initiatives.

Jon Freedman

Partner

Jon Freedman is a Partner in Digital & Technology Transformation and co-leads the Digital Consumer Experience practice. Jon works with clients to develop transformational digital and consumer experience strategies and programs.