Service Line Consumer Access Strategy & Implementation
Our proactive approach to acquisition and retention
Now more than ever, consumers won't hesitate to switch providers if their expectations aren’t met. Chartis knows how to create service-specific consumer journeys that result in a differentiated access experience.
Building on standard consumer access processes, Chartis helps clients design and implement service-specific solutions to address unique access preferences and needs. From accelerated intake for oncology patients to same day access and proactive preventive care scheduling for primary care, we create a tailored set of solutions, leading to excellent patient experience and higher patient acquisition and retention.
Related insights
Meet our Service Line Consumer Access Strategy & Implementation leaders
Sue Fletcher, RN
Sue Fletcher, RN, is a Partner in Clinical Transformation and leads the High Performing Medical Group practice. She has over ten years of healthcare management consulting experience advising community and academic health systems on various strategic planning and performance initiatives.
Mike D'Olio
Mike D'Olio is a Senior Partner in Clinical Transformation and co-leads the Consumer Access practice. Mike has over 30 years of healthcare consulting and hospital management experience with leading health systems and academic medical centers nationwide.
Tom Kiesau
Tom Kiesau serves as the firm's Chief Innovation Officer and co-leads the Digital & Technology Transformation Line of Business. Prior to assuming leadership of Digital & Technology Transformation, he led the firm’s Strategy practice. He specializes in the areas of: digital transformation, enterprise strategic planning, clinical partnership development, next-generation service line growth strategy, and economic alignment.
