Cancer Service Line Consumer Access Strategy & Implementation

Our proactive approach to acquisition and retention

Now more than ever, consumers won't hesitate to switch providers if their expectations aren’t met. Chartis knows how to create service-specific consumer journeys that result in a differentiated access experience.

Building on standard consumer access processes, Chartis helps clients design and implement service-specific solutions to address unique access preferences and needs. From accelerated intake for oncology patients to same day access and proactive preventive care scheduling for primary care, we create a tailored set of solutions, leading to excellent patient experience and higher patient acquisition and retention.

Related insights

More Consumer Access Insights

The future of ambulatory care: How to leverage digital solutions to expand provider supply and generate consumer demand

Reimagining access is a health system mandate. We highlight strategies for the next generation of supply and demand and managing capacity based on forecasted demand.

new standards for high-value cancer care, nurse hand comforting patient

From care barriers to a frictionless patient experience: An NCI cancer center launches a navigation program

An NCI-designated cancer center sought to ensure every patient’s individual needs are met throughout their cancer journey. Its new navigation program profoundly improved the patient experience.

Content cancer patient because needs are being met with rapid care access

How to create rapid access for cancer patients: Survey highlights five critical actions

We talked to leaders at 48 cancer centers across the country about the state of access for their patients. Here’s what we heard and our recommendations for cancer programs.

Our solutions

Meet our Cancer Service Line Consumer Access Strategy & Implementation leaders

Sue Fletcher, RN

Partner

Sue Fletcher, RN, is a Partner in Clinical Transformation and leads the High Performing Medical Group practice. She has over ten years of healthcare management consulting experience advising community and academic health systems on various strategic planning and performance initiatives.

Melissa McCain

Senior Partner

Melissa McCain is a Senior Partner in Clinical Transformation and co-leads the Consumer Access practice. For more than 20 years, Melissa has advised leading national and regional health systems and academic medical centers.

Mike D'Olio

Senior Partner

Mike D'Olio is a Senior Partner in Clinical Transformation and co-leads the Consumer Access practice. Mike has over 30 years of healthcare consulting and hospital management experience with leading health systems and academic medical centers nationwide.

Tom Kiesau

Chief Innovation Officer and Leader, Digital & Technology Transformation

Tom Kiesau serves as the firm's Chief Innovation Officer and co-leads the Digital & Technology Transformation Line of Business. Prior to assuming leadership of Digital & Technology Transformation, he led the firm’s Strategy practice. He specializes in the areas of: digital transformation, enterprise strategic planning, clinical partnership development, next-generation service line growth strategy, and economic alignment.

Ryan Bertram

Partner

Ryan Bertram is a Partner in Digital & Technology Transformation and co-leads the Clinical Technology Innovation practice. He has led engagements across strategic planning, digital transformation, organizational alignment, mergers and acquisitions, and more.