Digital Front Door
A wholly connected experience
Pressures on the healthcare industry to rapidly evolve to a consumer-centered approach are immense. Non-healthcare industries have shaped consumer perceptions about what “good” looks like, and the widespread adoption of digital solutions by these industries—driven, expected, and preferred by consumers—has increasingly made analogous capabilities table stakes for healthcare providers. The pervasiveness of disruptive new entrants only accelerated this requirement for consumer-centric digital experiences.
Our digital team works closely with health system leaders to define and prioritize investment for the many components of the “digital front door.” We help organizations align on “digital front door” objectives, including new patient acquisition, established patient engagement and retention, and interactions with referring providers and referred patients. Together, we build a common understanding of the strategic implications of a “digital front door” and chart the path to a practical plan to achieve success.
Related insights
Our solutions
- Advanced Service Center
- Consumer Relationship Management
- Omni-Channel Communication
- Command Center
Meet our Digital Front Door leaders
Tom Kiesau
Tom Kiesau serves as the firm's Chief Innovation Officer and co-leads the Digital & Technology Transformation Line of Business. Prior to assuming leadership of Digital & Technology Transformation, he led the firm’s Strategy practice. He specializes in the areas of: digital transformation, enterprise strategic planning, clinical partnership development, next-generation service line growth strategy, and economic alignment.
Bret Anderson
Bret Anderson is a Partner in Digital & Technology Transformation with over fifteen years of experience in the healthcare industry. His work at Chartis has focused on developing innovative strategies to deploy health information exchange technologies across providers.
Ryan Bertram
Ryan Bertram is a Partner in Digital & Technology Transformation and co-leads the Clinical Technology Innovation practice. He has led engagements across strategic planning, digital transformation, organizational alignment, mergers and acquisitions, and more.
Jon Freedman
Jon Freedman is a Partner in Digital & Technology Transformation and co-leads the Digital Consumer Experience practice. Jon works with clients to develop transformational digital and consumer experience strategies and programs.
Mike D'Olio
Mike D'Olio is a Senior Partner in Clinical Transformation and co-leads the Consumer Access practice. Mike has over 30 years of healthcare consulting and hospital management experience with leading health systems and academic medical centers nationwide.
Melissa McCain
Melissa McCain is a Senior Partner in Clinical Transformation and co-leads the Consumer Access practice. For more than 20 years, Melissa has advised leading national and regional health systems and academic medical centers.
