The patient experience, reimagined. Growth, accelerated.
Patient expectations have changed. Chartis helps you meet patient needs and enhance consumer access experience for years to come by skillfully harmonizing supply with demand through customizable management tools and solutions.
Transformed patient access experience
Today, healthcare consumers demand that their preferences are recognized and met, which means providers must deliver timely, convenient, equitable, and affordable service—on consumers’ terms. While improving access has long been a goal of health systems, real change can no longer wait. Now more than ever, consumers won't hesitate to switch providers if their expectations aren’t met.
At Chartis, we help providers gain a competitive advantage by marrying clinical and operational expertise with technology to transform access and deliver a best-in-class patient experience.
Catalyzing the intersection of consumer access and digital transformation
Providers who can catalyze the intersection of consumer access and digital transformation to deliver excellent quality of care, health equity, and enhanced patient experience will win a significant competitive advantage in this new era.
Our interdisciplinary team of experts across strategy, clinical and administrative operations, revenue cycle, advanced analytics, and IT help you understand and execute on what's needed today while building sustainable growth for the future.
From potential to actualization
How Chartis helped the University of California Irvine (UCI) Medical Center unlock the potential of their expanded APP workforce.
Related insights
Our Consumer Access and Digital Transformation Team has worked with dozens of leading healthcare providers to turn transformational ideas into practical, measurable operational reality, optimally changing the way consumers and providers interact."
Meet our Consumer Access leaders
Melissa McCain
Melissa McCain is a Senior Partner in Clinical Transformation and co-leads the Consumer Access practice. For more than 20 years, Melissa has advised leading national and regional health systems and academic medical centers.
Mike D'Olio
Mike D'Olio is a Senior Partner in Clinical Transformation and co-leads the Consumer Access practice. Mike has over 30 years of healthcare consulting and hospital management experience with leading health systems and academic medical centers nationwide.
Tom Kiesau
Tom Kiesau serves as the firm's Chief Innovation Officer and co-leads the Digital & Technology Transformation Line of Business. Prior to assuming leadership of Digital & Technology Transformation, he led the firm’s Strategy practice. He specializes in the areas of: digital transformation, enterprise strategic planning, clinical partnership development, next-generation service line growth strategy, and economic alignment.
Sue Fletcher, RN
Sue Fletcher, RN, is a Partner in Clinical Transformation and leads the High Performing Medical Group practice. She has over ten years of healthcare management consulting experience advising community and academic health systems on various strategic planning and performance initiatives.
Jon Freedman
Jon Freedman is a Partner in Digital & Technology Transformation and co-leads the Digital Consumer Experience practice. Jon works with clients to develop transformational digital and consumer experience strategies and programs.
Sarah Kremer
Sarah Kremer is a Partner in Clinical Transformation. She has worked with healthcare organizations on a range of strategic and performance issues including: enterprise access strategy development, service line planning, and forming a regional population health collaborative to prepare health systems for value-based care.
