Burnout, Retention, & Wellness

Become the healthcare workplace of choice

Most provider organizations are attempting to address physician and nurse burnout. Yet some organizations can retain their people even amid understaffing and overwhelming influxes of patients, while others hemorrhage talent. Why? Practice details matter—but most surveys don’t capture them. Using a modified version of Maslow’s Hierarchy to systematically measure the metrics that matter to your workforce, we provide hierarchical dashboards that make it easy to see where to start. Our entire method is designed to move from data to action. We help you choose critical interventions and decide how to dedicate resources, create action teams, and move your efforts forward. Our method has significantly improved key workforce metrics, including burnout, turnover, suicidal ideation, the burnout gender gap, and perceptions of safety.

Related insights

Growing number of laws seek to address hospital staffing concerns but core problem persists

A strategic approach to staffing should include empowering staffing committees to optimize the process and implement innovations that foster satisfaction, engagement, and high-quality care.

From turbulent to stabilized: How a regional health system improved retention and became an employer of choice

Allegheny Health Network partnered with Chartis on workforce wellness to become an employer of choice, reduce burnout, and maintain its competitive edge.

The systematic approach to addressing burnout and reclaiming your healthcare workforce: An interview with Dan Shapiro, PhD

Amid ubiquitous physician and nurse burnout, a systematic approach focused on key practice-specific details has proven effective at addressing burnout and making organizations an employer of choice.

Our solutions

Meet our Burnout, Retention, & Wellness leaders

Dan Shapiro, PhD

Senior Partner and Executive Director, Chartis Center for Burnout Solutions

Dan Shapiro, PhD, is a Senior Partner in Clinical Transformation and leads the Chartis Center for Burnout Solutions, where he and his team assist leaders of multi-hospital systems with efforts to reduce burnout and the turnover of high-value physicians, nurses, Advanced Practice Providers, and other staff.

Amanda Pearl, PhD

Associate Partner

Amanda Pearl, PhD, is an Associate Partner with the Chartis Center for Burnout Solutions. She is a trained clinical psychologist with over 15 years of experience with psychometrics, survey design, and analytic methodology and over 10 years of experience in the healthcare industry.

Roger Ray, MD

Chief Physician Executive and Leader, Clinical Transformation

Roger Ray, MD, serves as the firm's Chief Physician Executive and co-leads the Clinical Transformation Line of Business. He has over 30 years of experience in healthcare, having served in a variety of leadership positions at major medical centers and health systems throughout the eastern United States.

Andrew Resnick, MD

Senior Partner and Chief Medical & Quality Officer

Andrew Resnick, MD, is Chief Medical and Quality Officer and is a Senior Partner in Clinical Transformation, where he leads the High Reliability Care practice.

Sue Fletcher, RN

Partner

Sue Fletcher, RN, is a Partner in Clinical Transformation and leads the High Performing Medical Group practice. She has over ten years of healthcare management consulting experience advising community and academic health systems on various strategic planning and performance initiatives.

Duane Reynolds

Chief Health Equity Officer and Executive Director, Chartis Center for Health Equity & Belonging

Duane Reynolds is a Managing Partner and the Chief Health Equity Officer for Chartis. He also serves as the Executive Director of the Chartis Center for Health Equity & Belonging. Recognized by countless organizations as a change maker within healthcare, Duane has helped to lead the national conversation around health equity and belonging.