Peer Review
Turn peer review into a positive force for practitioner improvement
Historically, peer review has been punitive, not embracing collegial performance improvement.
Developed for physicians by physicians, our Peer Review practice brings the processes, tools, and facilitation skills to help clients turn compulsory peer review processes into sustainable, high-value, trusted programs that are non-biased, resilient, metric-based, and focused on driving quality into the organization. We help turn "how did you make this mistake?" into "how can we improve?"
Peer review redesign
We work with clients to determine the best peer review methods for the medical staff, including co-developing relevant, measurable, useful performance metrics with the input and expertise of specialty physicians. We create policies and tools and train new peer review committee members to develop and launch the program. And we provide implementation support as an option post go-live.
Peer review assessments
When organizations know their peer review system isn’t performing optimally, a peer review assessment can provide a compelling case for change. In these instances, we perform a deep-dive assessment and provide recommendations for how the organization can implement improvements.
This work includes:
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Interviews with medical staff, administrators, quality staff and the Board
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Analysis of structure, leadership, and the intersection between peer review and the appointment/reappointment processes
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Review of data measures, case review process, the process for performance feedback, management of poor performance, and corrective action
Motivating factors to improve peer review
Pay for performance
As part of a national strategy that is moving toward value-based medicine, healthcare organizations must aim for exemplary metric-driven outcomes, best practices, and patient satisfaction to mitigate financial risk and optimize revenue potential.
Lack of confidence
The administration and/or board within many organizations lack confidence in the effectiveness of the Peer Review program resulting from poor performance metrics.
Perception of bias
Individual case reviews tend to be subjective, time-consuming, resource-intensive, and conflict-engendering. Many organizations fail to use data as an objective measure of performance.
Related insights
Meet our Peer Review leaders
Paul Murphree, DO
Paul Murphree, DO, ScD, is a Partner in Clinical Transformation. He is a distinguished physician executive renowned for his strategic leadership, notably enhancing medical outcomes and operational excellence across various health systems and health plans.
Marcia Adams
Marcia (Marci) Adams is an Associate Partner in Clinical Transformation at Chartis. Marci is a licensed attorney with more than 17 years of healthcare experience, particularly in areas of medical staff and graduate medical education operations, bylaws, governance, healthcare privacy, and corporate compliance.
