Health Equity Service Line Optimization Playbook
Material change is achievable at every level
Whether across a service line or within a single business unit, we collaborate with administrative and clinical leaders and cross-functional teams to weave equity into the fabric of your operation to grow and optimize operational performance and financial success.
Using an equity-informed framework, we identify and mitigate disparities and uncover incremental growth through reduced patient leakage. At the business unit level, we optimize performance in clinical operations, patient/member experience, analytics and business intelligence, digital health, finance, workforce, strategy, marketing and communications.
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Meet our Health Equity and Belonging leaders
Duane Reynolds
Duane Reynolds is a Managing Partner and the Chief Health Equity Officer for Chartis. He also serves as the Executive Director of the Chartis Center for Health Equity & Belonging. Recognized by countless organizations as a change maker within healthcare, Duane has helped to lead the national conversation around health equity and belonging.
Kathy Poston
Kathy Poston is a Partner and Vice President of Engagement with the Chartis Center for Health Equity & Belonging. With a career spanning more than 25 years in healthcare, Kathy has extensive experience partnering with executive and senior leaders to advance their health equity and belonging initiatives for transformational change.
Krista D. Stepney
Krista D. Stepney, MHA, is a Partner and Vice President of Operations in the Chartis Center for Health Equity & Belonging. She brings over 15 years of healthcare and professional experience and is a sought-after leader for organizational change management using an equity-based framework.
Atul Pathiyal
Atul Pathiyal co-leads HealthScape Advisors, a Chartis Company. He has more than 25 years of advisory experience spanning the payer-provider continuum with a particular focus on designing new business models that harness the massive shifts shaping the healthcare industry.
Mark Bourdenko
Mark Bourdenko is a Partner in Strategic Transformation. At Chartis, Mark has served leading academic health systems, community health systems, children’s hospitals, payers, and private equity investors across a range of strategic planning initiatives.
LaTonya O'Neal
LaTonya O'Neal is a Partner in Financial Transformation. LaTonya is an accomplished revenue cycle leader with more than 30 years of healthcare experience in the areas of Patient Access, Health Information Management, Coding, Clinical Documentation Integrity, and Patient Financial Services.
