The vision
Faced with outdated, unintegrated systems, a large regional health plan set out to replace its provider data management (PDM) system. Leaders recognized that a successful implementation required an effective change management strategy incorporating PDM expertise. This strategy was critical to measure the change impact, secure enterprise-wide stakeholder buy-in, and ensure operational readiness.
Co-creating the solution
The health plan partnered with HealthScape Advisors, a Chartis Company, to develop a change management strategy. Honest conversations with stakeholders revealed pain points and areas of potential resistance. Together, we tailored communications and implementation plans through which stakeholders saw how the changes improved their daily work.
We categorized users into three buckets (direct system, end stream, or support system), each with its own communication and training requirements. Frequent stakeholder workshops, townhalls, and office hours enabled go-live updates and intel-gathering for business optimization needs.
Believe in better
The comprehensive change management strategy ensured a successful implementation. Effective communication and stakeholder engagement resulted in a shared vision, risk mitigation for potential disruptions, and improved user readiness. Training prioritized stakeholder needs and developed skills to leverage the new system capabilities. The health plan now has a foundation to improve operational efficiency, ensure regulatory compliance, and enhance collaboration with providers.
