The Client Challenge
The provider organization of a large, internationally renowned health system in the South was growing so rapidly that its operational infrastructure was increasingly strained. Over 5 years, the provider organization nearly doubled in size to 1,300 employed physicians and APPs spanning 8 distinct service areas at over 200 sites of care. Both the historical and anticipated future growth was outpacing the organization’s bandwidth and capabilities—jeopardizing its position as provider and employer of choice in its market.
Eroding consumer experience
Provider loss (physicians & APPs) due to burnout
Loss of market share to regional competitors
Declining operating margin, requiring increasing system financial support
Navigating to Next: The Solution
Provider organization leadership voiced concerns: (1) are our capabilities still best in class, having grown so quickly while simultaneously building infrastructure; (2) what future growth is required to maintain our market position, defending against nearby competitors and new market disruptors; and (3) what strategic investments should we prioritize to sustain our upward path?
The Chartis Group performed a comprehensive qualitative and quantitative maturity assessment, which included 35+ interviews with senior physician and operational leaders, analyzing performance against industry benchmarks. The assessment spanned 11 essential capabilities and 70 focus areas. Additionally, we applied our workforce projection methodology to estimate the number of providers needed to continue serving the health system’s patient population.
As a result, we identified five strategic imperatives that would support the organization’s journey. Over the course of multiple workshops, our team partnered with stakeholders to develop and refine an actionable, realistic, and financially sound roadmap for execution.
