Melissa Li-Ng, MD, MBA, FACP is a Partner in Clinical Transformation. She has spent more than two decades as a practicing endocrinologist and the last 12 years serving as a healthcare executive focused on strategy, clinical operations, and performance improvement. Melissa has extensive experience in leading and advising medical groups on how to improve utilization, organizational effectiveness, care management, and quality.
Prior to joining Chartis, Melissa was the Physician Lead in the Strategy Office at Cleveland Clinic, leading strategy development for enterprise collaborations. In her 15-year tenure at Cleveland Clinic, she also served as the Medical Director within the organization’s International Operations division, holding leadership roles within Cleveland Clinic’s facilities in Shanghai and Abu Dhabi. As the Chief Medical Informatics Officer (CMIO) at Cleveland Clinic Abu Dhabi, she strategized continuous improvement projects to promote efficiency, sustainability and patient safety. In addition, she served as Medical Director in Medical Operations, developing enterprise-wide programs including the organization’s physician advisor program, remote patient monitoring program for chronic conditions, Hospital at Home, and leading community health projects across Northeast Ohio. She led collaborations with care management, revenue cycle, hospital operations, and payers to improve efficiency and achieve wins in reimbursement, denials management, and appeals processes. She also led the Endocrinology and Metabolism Institute as interim Institute Chair, directing over 140 employees in the Endocrinology and Endocrine Surgery departments in Northeast Ohio.
Melissa graduated from Columbia University and Stony Brook School of Medicine. She completed her residency in internal medicine at New York University Medical Center and her fellowship in endocrinology at Medstar Georgetown University Hospital. Melissa also received her Master of Business Administration with honors from Weatherhead School of Management at Case Western Reserve University.
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