Jennifer Gustin is a Consultant at Chartis with over 9 years of project management, strategy, and consulting experience in the healthcare industry. Her areas of expertise include digital project management, payer strategy, Agile product management, benefits administration, and provider data transformation concentrating on optimizing payer performance and processes.
Jennifer has extensive experience leading clients through successful change while driving meaningful operational and financial performance improvement for large national payers. Her recent engagements have focused on product management and Agile product redesign for a leading provider data management solution that solves for provider data management inefficiencies. Jennifer has experience project managing workstreams for digital transformation project and discovery projects including planning objectives and timelines, executing on the project plan, and escalating any needed status shifts.
Prior to joining Chartis, Jennifer was a Senior Consultant at Cognizant, where she led multiple workstreams during provider data digital transformation projects with leading large payers. This encompassed Agile project management, optimizing many workflows across the payer operations and revenue cycle, writing business requirements, leading training, creating user guides, and creating team cohesiveness while managing onshore and offshore team members.
Prior to joining Cognizant, Jennifer was a service delivery specialist, where she led multiple clients through their open enrollment implementation and ongoing management for employers in many industries such as payroll administration, hospitality, government contractors, engineering, healthcare, and many more. Jennifer also worked as a leader in optimizing the call center's knowledge management system and supporting new call center representatives through ongoing coaching.
Jennifer received her Master of Arts in management with honors from the American Public University System (American Military University) and a Bachelor of Science from Iowa State University. She was previously certified as a Scaled Agile Scrum Master and Product Owner / Manager certifications. She currently has her Life & Health and Property & Casualty Insurance Licenses.
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