Build effective, sustainable, patient-centered care models
While hospitals face the ongoing challenge of operating at or over capacity, rapid advancements in technology and AI offer exciting new paths forward. Better, more sustainable care delivery—that nimbly meets both patient and caregiver needs—will require embracing innovation and technology along with new care models, collaboration across the care continuum, and agile management strategies.
Transform acute care delivery to meet evolving needs
A complex, aging patient population, rising chronic disease, workforce shortages, driving value with fewer resources at hand—these are the challenges facing the majority of hospitals today.
Moreover, management of acute care capacity—ED, perioperative and procedural, inpatient beds—is increasingly influenced by external forces like lack of community support resources, under or uninsured patients who rely on the ED, and insufficient primary and urgent care access.
While delivering acute care is becoming more costly, sustainable solutions are within reach. By embracing fundamental changes in care delivery and leveraging the power of innovation and technology, organizations can thoughtfully advance patient and provider experience and effectively serve their communities.
Elevated performance, enduring transformation
Chartis offers a team of seasoned clinicians and operators with extensive acute care delivery experience to help clients transform care delivery. We anchor improvements in the value they drive and deploy a rapid improvement approach to quickly iterate and optimize change. Success is possible when the impacted workforce informs the change and can see the results.
Whether your organization needs care delivery transformation or targeted improvements, we partner with you to:
- Improve and align operations to support strategic objectives.
- Maximize labor and non-labor care delivery resources that meet patient needs cost effectively.
- Consistently provide sufficient access and a seamless experience for all patients.
- Manage and sustain change through effective governance structures.
- Improve the care team experience through efficient processes and top-of-license work.
State of the healthcare workforce: From struggling to thriving
Addressing today’s healthcare workforce crisis means making both operational overhauls and fundamental, system-wide cultural changes. At the same time, provider organizations need immediate steps and solutions. In this collection, we bring both into focus.
Related insights
Meet our Care Delivery leaders
Pam Damsky
Pam Damsky co-leads the Clinical Transformation Line of Business. Pam has over 35 years of healthcare experience in organizational strategy, alignment, clinical transformation, and performance improvement to help organizations succeed today while preparing for new and future environments.
Eric Burch, RN
Eric Burch, RN, MBA, FACHE, is a Senior Partner in Clinical Transformation team at Chartis. He brings over 30 years extensive of experience in driving strategic initiatives that enhance healthcare delivery and operational performance.
Tomas Villanueva, DO
Tomas Villanueva, DO, MBA, FACPE, SFHM, is a Senior Partner in Clinical Transformation at Chartis. He is a practicing, dual- boarded internist with over 25 years of experience in both clinical and operational leadership.
Aman Sabharwal, MD
Aman Sabharwal, MD, co-leads the Clinical Transformation line of business. Aman has over 20 years of healthcare experience and is a board-certified internal medicine hospitalist.
Melissa Li-Ng, MD
Melissa Li-Ng, MD, MBA, FACP is a Partner in Clinical Transformation. She has spent nearly two decades as a practicing endocrinologist and the last 12 years serving as a healthcare executive focused on strategy, clinical operations, and performance improvement.
Katie Sklarsky
Katie Sklarsky is a Partner in Clinical Transformation and leads the Care Delivery practice. Her work has focused on optimizing healthcare operations across inpatient, ambulatory, and procedural settings, in both academic medical centers and community hospital settings.
Mark Krivopal, MD
Mark Krivopal, MD, is a Senior Partner in Financial Transformation and leads the Financial Performance Improvement practice. He brings 25 years of healthcare experience in academic medical centers, complex IDNs, independent community hospitals, and a healthcare information technology start-up.
Maureen Ward
Maureen Ward is a Partner in Clinical Transformation. Maureen specializes in strategic initiatives such as primary care transformation, care model redesign, and operationalizing value-based care for care delivery enterprises, clinically integrated networks, and accountable care organizations (ACOs) to manage value and risk.
James Karpook
James Karpook is a Partner in Clinical Transformation. James has over 30 years of experience providing a wide range of advisory services to executive and physician leadership of hospitals, health systems, academic medical centers, and provider organizations.
Sudhi Rao, RN
Sudhi Rao, RN, is a Senior Partner in Clinical Transformation. His career in healthcare spans over 35 years, 23 of which have been in healthcare operational consulting with a focus in transformation and financial improvement.
